From DVD Kiosks to ATMs — A Case Study in Broad Connectivity Success
Scott Rousseau, Director of Predictive/Remote Services, NCR
NCR is at the center of the self-service revolution – delivering solutions for ATM machines and software, POS, and airline check-in systems. Learn more about how and why the company is rapidly connecting its ATMs and BLOCKBUSTER Express movie vending kiosks across the globe.
Extending the Value of Connected Product Data
Jason DePardo, Director of Technical Support, Isilon Storage, Division of EMC
Companies that were early in bringing their products online are now realizing that there are significant benefits in integrating connected product data with enterprise systems such as CRM, ERP, or data warehouses. In this session you will learn more about how Isilon is optimizing key business processes by integrating its connected product data with Salesforce.com. Hear more about how they did it and benefits the company has seen.
M2M Project Readiness - Business Case and Operational Best Practices
Ashish Srivastava, Chief Enterprise Architect, Communications and Media Strategic Business Unit, WIPRO
While enterprises are warming up to the potential offered by M2M, they are still in the early stages of defining a business case and developing an operational plan. Wary of past technology investments that have failed to deliver compelling returns, enterprises will exercise caution before dedicating significant resources to M2M projects. This session will examine two critical aspects of M2M planning and implementation. First of all, we will evaluate the essential principles of ascertaining a business case of M2M for various scenarios. Best practices for estimating cost structure and projecting business benefits such as efficiency improvement and revenue enablement initiatives will be examined in detail. Secondly, we will take a closer look at optimizing the operating model for an M2M implementation. Here, we will consider operating process issues, approaches for back-end integratiosn and a strategy for partner selection.
Adoption Nirvana — Secrets to Igniting Wildfire Adoption
Philippe Ameryckx, General Manager, Abbott Laboratories; Paul Mercina, Director of Product Management, Global Technology and Services, Diebold; and Dan DuBeau, Project Manager Remote Access, Varian Medical Systems
Here’s your chance to learn the secret tips and techniques for greater adoption of your connected product initiative. Led by a panel of industry leaders with thousands of deployments in banks, hospitals, and labs, this interactive session will address how to get your customers to say “Yes” to your connected product initiative more often. Topics will range from security to compliance to positioning the measurable value of your initiative from your customer’s perspective. So, bring your pressing questions to this session and learn how you, too, can gain maximum adoption of your initiative.
A Case Study in Innovation — Delivering Indispensable Connected Products to Your Customers
Anders Buch, Remote Diagnostics Manager, Getinge
How can your connected product truly reinvent your customers’ product experience, while forging an unbreakable bond? Join Anders as he answers this very question with a presentation and demonstration of Getinge Online. With this cutting-edge custom application and portal built and deployed on the Axeda M2M Cloud Service, Getinge provides its customers with access into the status, performance, and consumable levels of their equipment — from any computer or smart phone in the world. Hear how Getinge has a developed a consumables management model for increased revenues, established a major competitive edge, and gave its customers an entirely new level of appreciation for Getinge products.
Transforming the Customer Experience through Connected Products
Audi Lucas, Program Manager and Nikolaus Brunner, Technology Lead, GE Jenbacher
M2M data is valuable to many organizations within your company, including Sales, Operations, Engineering, Customer Service, and others. But how can you integrate this data with your core systems so that your company can derive greater value form your connected products? Join us for this session and learn how GE Jenbacher's customer portal integrates with their analytics tools to improve service and engineering efforts. You will learn how GE Jenbacher detects serial failures in their installed base to prevent catastrophic failures and uses the M2M data to also predict the remaining useful life of costly consumable components.
Gaining Remote Insight and Achieving Automation with Enterprise Integration
Brad Burton Manager, Process and Diagnostics Software, Varian Medical Systems; Dan DuBeau
Project Manager Remote Access, Varian Medical Systems
Varian Medical Systems will demonstrate an innovative, patent-pending technical service tool that uses an online oscilloscope to display complex electronic waveforms remotely using the Axeda Platform. By integrating the oscilloscope with the medical device, onsite travel with expensive troubleshooting equipment is no longer necessary, saving hundreds of thousands of dollars. Dan will also discuss his company’s current and future enterprise integration initiative with SAP that combines device information with contract status, serial number information, and recalls in gaining a more holistic view of devices as they are provisioned, updated, and supported.
What’s Next? Innovative Connected Product Strategies
Scott Johnson, CEO and Co-Founder, All Traffic Solutions; Anders Buch, Remote Diagnostics Manager, Getinge; Joseph Moore, Remote Monitoring Design Specialist, SAIC,; and Michael Ehrhart, Senior Director of Systems Technology, Welch Allyn
Mathew Davis, Research Director, Gartner, Inc.
Where does your organization fit on the Connected Product Maturity Model and how can you achieve innovation? That’s one of the topics of this interactive discussion with industry innovators who have achieved Level 6 of the model. Hear their connected product strategies and share your own based on your company’s top business drivers. This session is an appropriate way to conclude the business track, leaving you with real-world perspectives that you can bring back and share with your colleagues at your office as you prepare for the next level of growth with connected products.